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What are guarantees and warranties?
'Guarantees' are promises made to you on the goods and services you buy.
There are two types of guarantees:
Implied guarantees: the guarantees about the life, quality, repairs, price and servicing of goods or services given to you by law. Most of these come from the Consumer Guarantees Act 1993.
Express guarantees: give you guarantees over and above the guarantees given by law, about the quality, servicing etc. of a good. To get an express guarantee, you may have to fill in a card when you buy the good.
A 'warranty' is similar to an express guarantee and should be in writing. A warranty is essentially a contract regarding the quality, life span and servicing of the good. Most expensive goods, such as household appliances and electronic goods are sold with a warranty, which covers a specific period of time. This will generally mean that if the good breaks down during the warranty period it will be fixed or replaced for free. It is important to check the written terms of the warranty when you purchase the good so you know exactly what the warranty covers.
Jeanierich |
Latest page update: made by Jeanierich
, Jul 7 2009, 8:08 PM EDT
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