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Complaining as a Consumer
Goods
When you buy something, the goods must be fit for the purpose for which they were sold and they must also be of a quality that is good enough to be sold to people.
For information about consumer rights, visit the Ministry of Consumer Affairs
You can get advice from your local Community Law Centre or Citizens’ Advice Bureau (phone 0800 367 222). You can bring a claim in the Disputes Tribunal.
Services
The Consumer Guarantees Act also protects you from receiving services (e.g. a haircut or car repairs) that don’t come up to standard.
If you think you have been misled or deceived by the shop or tradesperson, contact the Commerce Commission on phone 0800 94 3600, (it is a good idea to visit their website first to check that your problem is one that they might be able to help with).
(ss9 -13, 39 Fair Trading Act 1986; ss 2, 5-13, 28, 29, 30, 31, 43 Consumer Guarantees Act 1993; s16 Sale of Goods Act 1908)
When you buy something, the goods must be fit for the purpose for which they were sold and they must also be of a quality that is good enough to be sold to people.
For information about consumer rights, visit the Ministry of Consumer Affairs
You can get advice from your local Community Law Centre or Citizens’ Advice Bureau (phone 0800 367 222). You can bring a claim in the Disputes Tribunal.
Services
The Consumer Guarantees Act also protects you from receiving services (e.g. a haircut or car repairs) that don’t come up to standard.
If you think you have been misled or deceived by the shop or tradesperson, contact the Commerce Commission on phone 0800 94 3600, (it is a good idea to visit their website first to check that your problem is one that they might be able to help with).
(ss9 -13, 39 Fair Trading Act 1986; ss 2, 5-13, 28, 29, 30, 31, 43 Consumer Guarantees Act 1993; s16 Sale of Goods Act 1908)
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Latest page update: made by YouthLaw
, Nov 25 2009, 9:37 PM EST
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